Shop feedback is the ideal tool for retailers to easily collect customer insight at store level. In addition to insight into the figures, it also offers insight into the story behind these figures. It is easy to implement, tailor-made and accessible. Also in costs. We offer the option to connect to our API, so that processes are set up automatically and continuously.
Formula: Gain insight in how different formulas are performing and what differentiates them from one another.
Marketing: Discover how customers have found the store. Also gain insight in the performances of campaigns by adding additional questions to the survey.
Buying/Assortment/category management: Monitor the performances of your current assortment and discover the wishes and needs of your customers.
E-commerce: Collect data on customer experiences of your webshop. Monitor the performances of your KPI’s, like ordering convenience, delivery and webshop.
Gain insight in the performances of the store portfolio per region. Discover what stores are over- or underperforming and why.
Store managers can view the performances of their store in detail and read all customer reviews.