From customer insights to better store performance.

The tool for retailers to easily collect customer insights at store level

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Shopfeedback reviews
Shopfeedback Word Cloud
Shopfeedback overview

Why Shopfeedback?

The customer's perception is your reality. Understanding their opinion is essential to improving your store's performance. Fortunately, customer satisfaction is now commonly used as a qualitative performance indicator (KPI). To gain a deep understanding of your customers and effectively respond to their feedback, it's essential to consistently evaluate their opinions. This is precisely why we created Shopfeedback.

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Continuous feedback from your customers in an intuitive dashboard

Discover the strengths and improvement areas of each store

Our retail experts at Q&A will collaborate with you and provide relevant advice

Instead of a helpdesk, Personal contact to assist you as quickly and effectively as possible

Ability to create an internal benchmark

Easy to set up – also in multiple countries and languages

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How does Q&A Shopfeedback work?It's this simple

The consumer...

Visit Store 1

... visits your (online) store ...

Invitation to review 2

... receives an invitation to write a review after the purchase ...

Write Review 3

... writes a review about your (online) store.

The Shopfeedback user...

View dashboard 4

... can view all customer experiences real-time in their own dashboard ...

Gain insights 5

... monitors performance and gains insight into strengths and areas for improvement ...

Advice from experts 6

... receives support and advice from retail experts.

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