From customer insights to better store performance.
The tool for retailers to easily collect customer insights at store level
The tool for retailers to easily collect customer insights at store level
The customer's perception is your reality. Understanding their opinion is essential to improving your store's performance. Fortunately, customer satisfaction is now commonly used as a qualitative performance indicator (KPI). To gain a deep understanding of your customers and effectively respond to their feedback, it's essential to consistently evaluate their opinions. This is precisely why we created Shopfeedback.
Continuous feedback from your customers in an intuitive dashboard
Discover the strengths and improvement areas of each store
Our retail experts at Q&A Retail will collaborate with you and provide relevant advice
Instead of a helpdesk, Personal contact to assist you as quickly and effectively as possible
Ability to create an internal benchmark
Easy to set up – also in multiple countries and languages
1
... visits your (online) store ...
2
... receives an invitation to write a review after the purchase ...
3
... writes a review about your (online) store.
4
... can view all customer experiences real-time in their own dashboard ...
5
... monitors performance and gains insight into strengths and areas for improvement ...
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... receives support and advice from retail experts.